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Frequently Asked Questions Will using a remanufactured toner cartridge void the warranty I currently have on my machine?
No. Federal Law prohibits any OEM (Original Equipment Manufacturer) from voiding your warranty simply because you chose to use a third party toner or ink cartridge in your printer or copier. To imply otherwise is in violation of the Massey-Ferguson Act. Copies are available upon request or can be found on-line by doing a Google search. If for any reason your machine is damaged by the use of a Toner Images Plus product, we will repair or replace your machine at our discretion.
Are these cartridges "Drilled and Filled" as many are?
No. Each cartridge we remanufacture is completely disassembled, all worn parts are replaced and the entire cartridge is thoroughly cleaned. We use a 15 step process to remanufacture your toner cartridge. We completely test the cartridge after remanufacture and seal it in a foil bag.
I've tried several different cartridges but the same print problem keeps appearing, what do I do?
Many problems are associated with the printer itself. Call our office, fax or e-mail your problem to us and we can help determine what the problem is. We service and repair almost all makes of laser printers, fax machines and PC copiers as well.
I don't have any empty cartridges except the one in my printer?
TIPI has most empty cartridges in stock. However, on the newer machines we may not. If you only have one cartridge, buy another new one and then call TIPI to remanufacture and return as your back-up toner cartridge. We encourage all customer and end users to keep a back-up cartridge on hand in case you do run into problems. Even new ones can be defective, be prepared.
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